Ruff n Tuff Turf - Irvine, California

Chris H.

What a awesome experience and job! I'm not a big computer guy so I called the company and ended up speaking with Bob the owner versus a zoom meeting or other sales rep. Bob was super great at explaining the differences in product and incredibly knowledgeable. The professionalism and quality of the products offered definitely stood out and helped me make my choice over four other companies I had come out and bid the job. The crew came out and were timely, professional, time efficient, neat, clean, precise and did a excellent job! Other companies tried to up sale, root removal, boarders, edge work and kinda take the easier simple way. Ruff n Tuff did entire boarders where needed meanwhile working around concrete fence posts, fence, roots, trees etc. and custom fit turf to areas n edges others didn't want to address n definitely wanted more money for. I Also noticed the serpentine cuts, tacking nailing n seams done correctly yet much more time consuming which they did with great efficiency also. Needless to say their work n products were 100% worth the money and they did a ABSOLUTELY AWESOME job start to finish! I would 100% use them again and Highly recommend them! Thanks for a beautiful transformation we all love!

Alicia E.

We had a great experience with Ruff n Tuff! A box of samples was sent to our home with information on each one. We had a zoom call with Bob and he answered all of our questions. He seemed well versed in the pros and cons of all options and was so fun to speak with. We felt comfortable and there was no pressure at all. The installation was scheduled so quickly and the project was completed in less than one day! There were about 7 gentleman that arrived early and worked so quickly. They were done and gone by about 2pm and cleaned up everything behind them. Will definitely use Ruff n Tuff again. Happy with the product! The kids have been playing outside more often and the dog loves it!

Thank you!!

FitWithTheFlow N. M.

I've got 3 big dogs and have struggling to have a nice backyard for ages. I've gone back and forth trying to decide about artificial turf, and I'm so glad I finally went for it! This was by far one of the smoothest installation experiences we've ever had in the 25+ years we've been in our home. Bob was very thorough during the initial consultation, breaking down all of the options and showing me via aerial view the space of our yard with exact measurements and specifications. The artificial grass we chose is gorgeous! Soft and oh so green. Instantly our backyard looks brand new! And they did the entire thing in less than a day! Arrived by 7:30am, and cleaned up by 3:30pm. Communication was great throughout. Exceptional! I couldn't be happier! I HIGHLY recommend Ruff n Tuff Turf. High quality, great service, and definitely worth the investment. It's increased the value of our home and has instantly elevated the appeal of our property. My pups and I are very happy. 5 stars!

Gorun L.

I don't recommend this company. Less than a year later pavers starts breaking and we have no idea why. After 1000 calls and text messages owner BOB responded and did nothing. I will share with Yelp his unprofessional text messages. We spent over 30k and see the results via pictures. We can't even use warranty because company lied. My husband went to business office to ask for help and no real office. Basically they scammed us. We learned our lesson. Do your research and don't believe what they say. Btw , check their BBB complaints.

I will give an update and share pictures.

UPDATE: My husband texted owner Bob and no response! See picture of text on Yelp review.He continues ignoring. I will contact with state Contractors State License Board (CSLB) today and report.

UPDATE
Owner Bob texted said remove the reviews or they won’t let us use the Pavers Warranty! Can you believe that. He was also rude and disrespectful.I will post all the texts I ‘ve received from him on Yelp and Google. I am not going to remove reviews.

Lisa R.

I had my turf installed on December 9th! that they would arrive between 7:30am and 8:00am! They were on time! Their crew were very polite and got to work right away! They finished the install in the same day! The turf looks amazing, and my dogs absolutely love it!

VALENTIN J.

I had a wonderful experience with this company Jose contact with me throughout the whole process and very flexible when I wanted to alter my design. When installation day came he showed up with his crew and they were all very professional and efficient. Would highly recommend!

Star S.

This is not a $17,000 job!! I was told there was a 5 year warranty but they only want to repack the sinking holes, yes holes-and not treat this growth of weeds and grass. I believe my installers were contract workers, not as stated on the website that they do their own installation, they even told me they did this same work as a side business. I don’t believe this was done correctly from the beginning . Now the company is telling me to treat with a weed killer 2x a day!!!!! I have a dog- she’s old and obviously cannot be around those toxic chemicals. Still waiting to hear back!! I have a friend who’s Turf company comes out and treats every weed, wish I would have known about them. They pull up the turf and kill the weed and re-tact down. His is beautiful!!
Did anyone receive any post directions, how to properly treat weeds? Grass tearing up the barrier? I did not!
Also Sales people may want to be transparent about the post care!?!?!?
Still waiting on Ruff and Tuff to reply to my last text, maybe they are too busy with other concerns.

charlena W.

What an amazing company! From the beginning to the end everything went quick and professional. Had our initial consultation and everything was explained in detail from the process and materials used in the project. We got to see before and after photos of other properties done which made the decision to go with this company easy. On installation day which was not long after our consultation, the crew arrived early and eager to work. We had a tree that needed to be removed and they did that quickly and left no mess. They moved quick but precise making sure the outcome was too notch work. Overall we are very happy with the outcome. From our dog doing zoomies to our daughter playing freely without the worry of weeds and bugs I would highly recommend if anyone wants turf to go with these guys! You won’t be sad you did! Thank you for everything nd giving us a backyard we can relax, entertain, and enjoy our upcoming spring and summer season on!