B & R Lawn Mower Sales & Services - Winnetka, California

Jaimer Roblero

Buen servisio y muy amables

Ryan Gilbert

This shop is the best!!! They helped fix my leaf vacuum and were so nice and considerate throughout the process. I can’t thank them enough and will be going back for all my repairs. Kevin and Andy were the best! You made me feel like a one in a million customer. Thank you B & R!!!

Ofer Bick

For the warranty repair of my Ryobi Reciprocating saw I spoke with R&B by phone. R&B, which is a Ryobi Authorized service center, told me that I would have to pay a $25 diagnosis fee, refundable only if R&B determines that my saw broke because of a manufacturer defect. The saw head that holds the blade broke off during normal use, and R&B said that it may be because I did not use a Ryobi saw blade or that I did not use the reciprocating saw properly.. 1st of all, Home Depot sells Ryobi tools and Milwaukee and Diablo blades, but not Ryobi blades - it's impossible to buy a Ryobi blade at Home Depot, although they sell Ryobi tools; 2nd of all, the brand of a compatible blade doesn't lead to the saw head breaking off. So why would I pay $25 for diagnosis, when Ryobi itself says that there is no diagnostic fee; and 3. unless its obvious that the user dropped the tool (i.e damaged on the outside), then internal parts breaking off are as a result of manufacturers defects (covered under warranty). Ryobi is the price leader at Home Depot, and thus warranty repairs become difficult with Ryobi, although Ryobi advertises a 3 year warranty. R&B is trying to recoup its business costs, because its caught in the middle between Ryobi not authorizing warranty repairs, and customers never picking up their tools (or picking up without having the tools repaired) if Ryobi doesn't authorize the warranty repair. Thus a $25 diagnosis fee. So bring your Ryobi warranty repairs to an authorized service center that does not charge a $25 diagnosis fee, which may or may not be refunded depending on whether or not Ryobi authorizes the repair..

Teresa Brown

B & R moved to New location on Saticoy

Thank you for note left at old place with directions to the new location on Saticoy, so helpful.

This business is professionally run, friendly, well supplied, great customer service. A real Nice family owned business with customized care.

All the best in your new location
I will be back again
Don Langley

Lawrence W

Authorized Ridgid Repair Shop. Baek is a competent and experienced repair person. I did not have the negative experience that some of the posters had. He was friendly, knowledgeable, and provided alternative parts. He made my repair in 20 minutes. His shop is not fancy nor polished, but he made a fair repair at a fare price. I will bring other power tools repairs to him.

Daniel Lee

I had a great experience buying a lawnmower here. I was looking to buy something reliable and affordable and Mr. Baek gave me all the information needed to make a decision that would best suit my needs. He even gave me different options on varying price points.

Their service was excellent and i got everything I needed in a timely and personalized fashion. Highly recommend

Juan Mosqueda

Today was my first time at B&R. They had excellent customer service and an abundance of knowledge when it came to the products they sell. As an owner of a Landscape company I’d say they have permanently gained my business when it comes to buying STIHL products.

Glen Sampson

B&R repaired a Ryobi electric lawn mower for me. The original motor was defective and needed to be replaced. B&R diagnosed the problem, ordered the parts, performed the repair and demonstrated the working mower at pickup. They did an outstanding job!