TruGreen Lawn Care - Riverside, California

Jason C.

To say that I am extremely upset would be an understatement right now. I purchased a year's worth of service just last week with TruGreen, as my newly sodded lawn that I had installed two to three months ago has been having Brown patch pop up due to apparently excessive watering that I was told by the installer was needed for the first month in order to help the sod get established. I purchased two different fungicides to try and combat this, one of which got great reviews online and the other that was recommended to me by the installer of the grass. Neither have really helped keep the grass from continuing to get these Brown patch spots and I've been at a loss as to what to do. We also have post-emergent crabgrass that I believe was there prior to the new side being installed as it wasn't killed off by the installer before the installation happened, and that is also something that I'm unsure of how to combat. I contacted TruGreen and was told on the phone that you could assist with both Brown patch treatment and crabgrass control, but that it would take time. The technician that came out today basically flat out told me that's a lie. He does not spray fungicide or do anything that would help with brown patch and there's also nothing that can be done about post-emergent crabgrass and that "eventually in a couple years my grass will be entirely crabgrass" as there's nothing they can do to kill that without killing the entire lawn. Additionally, I didn't really feel like my predicament mattered all that much. The meeting with the technician today started with him telling me that I was not watering my lawn enough, and it took me like three or four tries before I could get a word in edgewise explaining why I cut back on the watering and what I've been trying to do (unsuccessfully balancing watering my yard enough to where it gets the water it needs without also overwatering it which is making the brown patch worse.) He also kept saying that I needed to go to home Depot and purchase a fungicide bottle that attaches to a hose sprayer and use that to control the fungicide. When I explained I used two other fungicides already (granules and then one that goes into a sprayer bottle) he told me neither of those will work and the one I was using in the sprayer bottle actually caused some of the brown patches he is seeing. "You killed your own lawn" is one of the phrases he used. When I explained I was told that was something that his company would help with which is the whole reason why I contacted them for service, he essentially said the people on the phone don't know what they're talking about, he doesn't know why they told me they would spray fungicide or help at all with brown patch, and that there's nothing he could do to help with that. I believe one of the phrases used was "they're sales people so they were trying to make a sale." When I mentioned the crabgrass again it was a "we can help during the Spring with pre-emergent crabgrass but once it's post-emergent there's nothing that will kill it other than Roundup which will also kill your lawn" and that there was nothing they could do. When I expressed my frustration at all of this, the response I got was "how do you think I feel? I've just been blindsided by this." By the end of the meeting with the technician I really wasn't saying much as there wasn't much else that could be said and I definitely didn't feel like he cared about my predicament all that much. There was no offer to test the soil, and the only thing that was offered involved him putting sulfur down to help the soil out (for the front yard) and then putting down fertilizer and whatever else in the small grassy area in the back. Nothing about helping with weed control outside of the grassy areas either (when I mentioned I needed that cleared up he said I should use Roundup on it.) If there are so many things I'm being told I should do myself, what exactly am I paying you for? I hope the supervisor that's supposed to call me back to go over all of this can help me out, but I'm not getting my hopes up.

David D.

My grassed struggled until TG took over. They have my entire yard looking like it’s professionally landscaped. My grass has never looked so green and healthy. The service agent is outstanding!

Mark C.

Approximately a year ago, I had the pleasure of meeting a TruGreen representative named Robert Williams. He provided exceptional service and thoroughly assessed the condition of my yard. Despite the presence of Oxalis, dandelions, and various weeds, Mr. Williams assured me that TruGreen could not guarantee the complete removal of these weeds but promised a lush and vibrant lawn.

Prior to TruGreen's services, I had personally nurtured my yard from seedlings to its current state. However, I must acknowledge that the partnership with TruGreen has been instrumental in achieving the remarkable transformation of my lawn, making it the envy of my neighborhood.

It is important to emphasize that this partnership requires mutual effort. Mr. Williams meticulously explained that, in collaboration with TruGreen's expertise, I could unlock the true potential of my yard. This involves adhering to their instructions, ensuring proper watering schedules, and allowing the grass to grow to a height of 3.5 inches before mowing at a height of 3 inches. (tall fescue recommendation only)
As suggested by both Robert Williams and the technician who services my lawn, TruGreen is a thorough service, but it requires collaboration and adherence to their instructions. By following their guidance and maintaining a consistent watering and cutting schedule, you can achieve a lawn similar to mine.

Joe M. F.

True Green lawn care service is worth every penny, if you love green carpet grass. It took us at least 4 visits to see our yard turn into a thick green grass carpet. We've been with Trugreen for over 2 years. Technicians are always professionals, very helpful and always on time. Today we had Taylor S. come by and do our service, when he was done he offered to bring in empty trash cans. Which Taylor S. did. Thank you for that and hope he is recognized by Truegreen lawn care service.

Chet G.

Worse service ever. Don’t do it. No show, wrong service performed, they rescheduled 2 times to perform a lawn aeration. Service tech just showed up for a scheduled aeration / overseed service his “tablet” said it was a chemical spray only. I showed him the Email from Trugreen stating it was the aeration service, but he said it didn’t matter, he has to go by the tablet. Look at the reviews. Horrible service. Don’t do it!! Nightmare!! Manager promised to call me back- never heard a word. My lawn looks worse than it did when I hired them. Run!! Chet G

Michael H.

My TruGreen tech did an outstanding job today. Karel made sure everything was taken care of and was very thorough. My lawn is looking better with each passing day. Thanks!

Todd R.

Tree and shrub service is a joke. Tech stands 20-30 feet away and sprays and preys. They don’t look for infestations or problem plants to treat. I had them out twice and same thing. Now I have terrible aphid and mealybug infestation on my hibiscus.

Cynthia B.

We had our monthly mosquito service performed today, and it was a complete disaster. The technician came out to spray the yard, but when he left, he didn’t close our gate properly. We have extremely expensive dogs, and they managed to escape. We only noticed because of our Ring camera.

I immediately contacted customer service, but it turned out to be a call center, likely outside of the country. They couldn’t connect me directly to the local company that services my area. Instead, they had to put in a request for the manager to call me.

When I finally got a call back from the manager—Jeff, I believe—his response was shockingly dismissive. He basically said, “People make mistakes,” and that was it. There was no care or concern for the safety of our dogs.

We’ve canceled our service and had our money refunded. I wouldn’t recommend this company to anyone.